Terms of Service

Last updated: August 2026

These Terms govern your use of FiloFlow, a business management platform operated by FiloFlow Technologies Inc., a corporation registered with the Philippine Securities and Exchange Commission, based in Las Piñas City, Metro Manila, Philippines (“FiloFlow”, “we”, “us”). By creating an account or using the service, you agree to these Terms and to our Privacy Policy. These Terms are a contract between you and FiloFlow Technologies Inc.

1. Your account

You must be at least 18 years old and using FiloFlow for business purposes. You are responsible for your account credentials, for the accuracy of the information you provide, and for all activity under your account — including activity by team members you invite.

2. Plans, billing, and cancellation

• Paid plans start with your first month free. After that, plans are billed in Philippine pesos on a recurring monthly or annual basis, depending on what you choose.
• Subscription payments are processed securely by our payment provider, PayMongo. FiloFlow does not store your full card, GCash, or Maya credentials.
• Plans are month-to-month (or year-to-year) with no lock-in. You can upgrade, downgrade, or cancel anytime from your settings; cancellation takes effect at the end of the current billing period.
• Fees already paid are non-refundable except where required by law. Plan limits (contacts, messages, storage, and similar) apply as described on our pricing page and may be enforced technically.
• Promotional or founding-member pricing, where offered, applies for as long as the qualifying subscription remains continuously active. If the subscription is cancelled or lapses, the promotional rate may not be available on re-subscription.

3. Your data

You own the data you and your customers put into FiloFlow — contacts, messages, bookings, deals, files, and records. You grant us the limited rights needed to host, process, back up, and display that data in order to run the service. We act as a processor of your customers’ personal data on your instructions, as described in our Privacy Policy.

You can export your contacts and records from FiloFlow at any time, including before closing your account. After your account is closed, we handle remaining data as described in the Privacy Policy, including deletion on request.

4. Acceptable use

You agree not to use FiloFlow to:

• Send spam or unsolicited messages. You must have appropriate consent from your contacts before messaging them by SMS, email, or connected channels, and you must honor opt-outs and unsubscribe requests.
• Violate any law, including the Data Privacy Act of 2012, consumer protection rules, or telecom regulations on commercial messaging.
• Upload unlawful, deceptive, or harmful content, or infringe anyone’s rights.
• Interfere with the service, attempt to gain unauthorized access, or resell the service without our written agreement.

We may suspend or terminate accounts that violate these rules, with notice where practicable.

5. Third-party services and payments

FiloFlow connects with third-party platforms — for example Meta (Facebook Pages and Instagram messaging), Google (Gmail sending and Google Calendar), SMS and email delivery providers, and payment channels such as GCash and Maya. Your use of those platforms is also governed by their own terms. Payment deposits shown on booking pages are instructions for direct payment to your business; FiloFlow does not hold or transfer funds between you and your customers.

6. AI features

Some FiloFlow features — such as the website chat assistant — use artificial intelligence to generate suggested or automated replies. AI-generated content may be incomplete or inaccurate. You are responsible for reviewing AI output before relying on it and for any messages sent to your customers through your account, including automated ones. AI features are not a substitute for professional, medical, legal, or financial advice.

7. Service availability

We work to keep FiloFlow reliable and secure, but the service is provided “as is” and “as available”. We do not guarantee uninterrupted operation, and features may change as the product evolves. We will communicate significant changes to paid features.

8. Your responsibility for your content and messaging

You are responsible for the content you store and the messages you send through FiloFlow, and for having the necessary consents from your customers. You agree to indemnify and hold FiloFlow Technologies Inc. harmless from claims, losses, or penalties arising from your content, your messaging practices, or your breach of these Terms or of applicable law.

9. Limitation of liability

To the maximum extent permitted by law, FiloFlow is not liable for indirect, incidental, or consequential damages, or for loss of profits, revenue, or data arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the three (3) months before the event giving rise to the claim.

10. Termination

You may stop using FiloFlow and close your account at any time. We may suspend or terminate your access for material breach of these Terms. Upon closure, we handle your data as described in the Privacy Policy, including your right to export and to request deletion.

11. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Disputes will be resolved in the proper courts of the Philippines.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and update the date above; for significant changes we will notify account holders by email or in the app. Continued use after changes take effect means you accept the updated Terms.

13. Contact

FiloFlow Technologies Inc.
Las Piñas City, Metro Manila, Philippines
Email: hello@filoflow.ph